Shipping policy

order & shipment confirmation

After you've placed an order, you will receive an order confirmation email. At this stage, please allow time for order. processing. Order processing takes 3-5 business days.

 

Orders placed after 5:00 p.m. eastern standard time will begin processing on the following business day. Our fulfillment center is closed on weekends and all major holidays. Orders placed over the weekends will begin processing the following Monday

Please note: Transit times shown at checkout come into affect after the order has undergone processing and fulfillment. These times are and can be extended to 6-10 business days during holidays, launches/restocks, limited edition releases and promotions.

You will then receive a shipment confirmation email once your order has shipped. The shipping confirmation email will contain your order tracking number. Please allow 24-48 business hours for this tracking number to become active.

Transit times shown at checkout come into affect after the order has undergone processing and fulfillment.

Please Note: Transit times come into effect after your order has been processed and fulfilled. Orders placed after 5:00 p.m. eastern standard time will begin processing on the following business day. Our fulfillment center is closed on weekends and all major holidays. Orders placed over the weekends will begin processing the following Monday.

If an order is refused or undelivered due to an incorrect/incomplete address, you are responsible for the original shipping expenses, reshipment expenses, as well as any additional duties, fees, customs, or taxes incurred in shipping. Please be sure to check with your local shipping courier office for fees information before placing an order.

If the customer refuses to pay re-shipment fees, as well as any additional duties, fees, customs, or taxes incurred in shipping a partial refund will be processed, deducting the original cost of shipping and a 25% restocking fee.

By purchasing you are agreeing to these terms and conditions.

 

 


please note: DOUBLE DIGIT NAILS is NOT responsible or held liable for any shipping issues along the way such as delivery delays, missing, stolen lost or damaged packages.

Customer assumes all risks and must file an insurance claim with USPS. There will be no refunds and or store credit/reshipments granted.
*DISCLAIMER: Once a package leaves our fulfillment center it becomes the property of the shipping company
(USPS/UPS/DHL). We do NOT have any control over the carriers nor do we have any special privileges, information, or
"'Ins". Please understand, we are not able to provide any more information other than what is already provided by your tracking information, nor are we able to control, manage or change how packages are handled by the carrier after pickup from our warehouse, during transit, or delivery. In the event you are unable to locate your delivery or have any other issues related to your shipment please contact the carrier first as they are better able to assist you. 
BY PURCHASING YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.Â